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Terms & Conditions

Wylde Jewellers
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Terms & Conditions


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WEDDING FAYRE DISCOUNT VOUCHER TERMS AND CONDITIONS

USING YOUR WEDDING FAYRE DISCOUNT VOUCHER

1.1 These terms and conditions (together with any relevant and referenced documents, including the Website terms of use) set out the terms relating to the redemption of Promotional Discount Voucher. The details of the promotional discount will be set out in the description of the specific promotion and the specific terms and conditions for the Wedding Fayre Discount Voucher. Please note that our standard terms and conditions of sale apply in respect of any orders placed using the Discount Voucher and the Website terms of use for using our site also apply.

1.2 By confirming your order using the Wedding Fayre Discount Voucher, you are accepting these terms and conditions. Please read these terms and conditions carefully before confirming your order. If you have any queries on these terms, please contact us before ordering using a Discount Voucher.

1.3 We recommend that you print a copy of these terms and conditions for your future reference.

2. TERMS RELATING TO THE REDEMPTION OF DISCOUNT VOUCHER

2.1 How to redeem your Wedding Fayre Discount Voucher – You must present either the hardcopy flyer you were handed at the Wedding Fayre, or a printout of the email you received including the voucher following email sign-up at the event.

2.2 The Wedding Fayre Discount Voucher offers a total of £100 discount for an order of two new wedding rings (£50 for each member of the couple) at the same time. If only one ring is purchased, £50 discount will be applied.

2.3 A minimum spend of £300 per ring applies.

2.4 The Wedding Fayre Discount Voucher cannot be applied to purchases of pre-owned rings.

2.5 Only one Wedding Fayre Discount Voucher can be used per order, and each voucher can only be used once.

2.6 The Wedding Fayre Discount Vouchers have no cash redemption value.

2.7 Our standard terms and conditions of sale apply in respect of any orders placed using Wedding Fayre Discount Vouchers and the Website terms of use for using our site also apply.

2.8 We reserve the right to vary or discontinue the Wedding Fayre Discount Voucher scheme at any time.

3. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

3.1 We have the right to revise and amend these terms and conditions of sale to reflect changes affecting our business, changes in technology, changes in payment methods, changes in relevant laws, and regulatory requirements and changes in our site’s capabilities.

3.2 You will be subject to the policies and terms and conditions of sale at the time that you use your Wedding Fayre Discount Voucher, unless any change to those policies or these terms is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you).

Clearance Purchases.
Promotional period will run until further notice, approx. 30 days notice of withdrawal will be made of the discontinuation of the discounted collection via social media and/or the newsletter should that day arrive.
The price displayed in red is a non-negotiable price and include VAT.
Payments to be made of discounted items by credit cards, debit cards, cash, bank transfer or PayPal.
Purchases cannot be made using any insurance scheme or interest free transaction.
Clearance items are purchased as seen and there are no refunds or exchanges.
There is a 1 year manufacturers guarantee on discounted items but this does not cover general wear and tear.
Clearance items cannot be purchased in conjunction with any other promotion.
Any Clearance item with a purchase price over £1000 will come with a valuation.
Any item Clearance item that needs alteration will be charged for, for example ring sizing or chain length alterations.
Clearance items of jewellery will come in a box when it is over £100 or a pouch below £100.
The Branch Manager will have the final say in any Clearance purchase.
Clearance items are available to purchase in-store or online.
A Clearance item shown on the web may not be available to purchase if it’s already been sold in-store – we do endeavour to remove items from the website as soon as possible if no longer available.
If a Clearance item has been pre-sold in the store or via the web, it will not be available to purchase at the Clearance price in the future.

Manufacturers’ Five Year Guarantee 
This guarantee is the foundation for a long lasting relationship with you, our customer.  (We recommend that you bring your jewellery in at least once a year to be checked for signs of any wear and tear; so we can pre-empt any future problem occurring.)
All jewellery bought from Nicholas Wylde (not including pre-owned) carries a five year guarantee against manufacturing defects.  Our jewellery is warranted as being suitable for the purpose for which it is designed under fair wear and tear.  Our liability under this warranty will be limited to firstly repairing the item free of charge and if this is not possible, a replacement of the item of jewellery.  Please be advised that our guarantee DOES NOT cover accidental damage, incidental damage, normal wear and tear, theft, accidental loss, or any damage that our manufacturing professionals deem is not due to craftsmanship related issues.  If the piece has been altered in any way, our warranty no longer covers the item unless the alterations have been completed by Nicholas Wylde.
The five year warranty only covers the original owner of the piece and is not transferable.

Pre-owned Jewellery Guarantee
All pre-owned jewellery brought from Nicholas Wylde carries a 12 month guarantee.  Please be advised that this guarantee DOES NOT cover accidental damage, incidental damage, further normal wear and tear, theft or accidental loss.  If there is a problem with an item, we will carry out a free repair and then offer a further one year repair guarantee. See below for terms set out under our repair guarantee.  The pre-owned jewellery guarantee only covers the original owner of the piece and is not transferable.

Repair Guarantee
Caring for your jewellery
To help keep your jewellery in excellent condition we recommend that you have items cleaned by us (at least once a year).  This will allow us to check for signs of wear and tear or any damage, and give advice should a repair be required so that more serious consequences can be avoided.
Using our repair service will ensure your jewellery is in safe hands and being cared for by our exceptional team of skilled craftsmen.
All our jewellery repairs are accompanied by a 12 month guarantee.  Unless it has been agreed with the customer to carry out repair work on the understanding that no guarantee can be given after we have carried out the repair work.
The repair guarantee covers only the repair carried out on the item of jewellery as described on the receipt when taken in.  Please be advised that this guarantee DOES NOT cover anything adjacent to the repair unless our manufacturing professionals deem it is due to craftsmanship related issues.  If the item has been worked on other than by Nicholas Wylde over the 12 months, the guarantee becomes void.
The repair guarantee only covers the original owner of the piece and is not transferable.

Exchange, Credit note and Refunds*
On purchasing an item of jewellery from Nicholas Wylde and if the item is returned within 30 days of purchase showing no evidence of wear or tear, we will offer a full exchange or gift voucher/credit note for the full amount which will have no expiry date.  We DO NOT offer a refund unless the item is deemed unfit to wear through a manufacturing fault or an item cannot be repaired.
*We do not offer an exchange, credit note or refund on any pre-owned items of jewellery. 

Deposits
All deposits that are placed with Nicholas Wylde are non-refundable.  A deposit can be transferred to another item of jewellery or exchanged for a gift voucher that will have no expiry date.

Lifetime free cleaning

Any item purchased from Nicholas Wylde comes with a free lifetime cleaning service.  We recommend you bring the item in (at least once a year) so we can make it gleam and sparkle as if new.  This also allows us to check over the item for you. This service can normally be carried out while you wait or within an hour.

Valuation Service
Any item purchased from Nicholas Wylde over £1,000 comes with a free valuation which includes a detailed description and photograph.

We offer a 25% discount off our normal valuation charge to revalue items purchased from us.  We recommend revaluing items every three years and to carry out a revaluation, an item will need to be examined and supported by a copy of the last valuation.

Christmas purchases

If an piece of jewellery is purchased or commissioned between  October 24th to December 25th  and paid in full,  providing the piece is brought back to us within 30 days, in the condition in which it was sold, we can exchange it or offer a gift voucher for the value, which has no time limit.  We regret we cannot provide refunds unless the item is deemed unfit to wear through a manufacturing fault or an item cannot be repaired.
*We do not offer an exchange, credit note or refund on any pre-owned items of jewellery.
At Nicholas Wylde we strive to give the best possible service and we would prefer any client to come and talk to us if they have any issue with a product or service from Nicholas Wylde.  We suggest booking an appointment with the shop manager should a problem arise.

Assuring you of our best attentions at all times and thank you for your custom.

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