You’re not just buying jewellery when you visit Nicholas Wylde, you’re buying the whole experience. After approaching just shy of all the jewellers in Bath – to ask whether they could reuse some diamonds from inherited rings in a new custom wedding set – the service I received from NW made the decision with who I wanted to work with extremely easy. I had no experience of working with higher-end jewellery before and found the whole team to be welcoming, non-judgemental and empathetic to the emotions felt in reusing my Nana/Mums gems in something new for myself. After a not-so-great experience with another designer down the road, the NW team booked me in for a no-obligation initial design meeting with Nicholas to ensure I’d be looked after. Nice touches like going upstairs to sit down in a more private setting (not just discussing it while standing up on the shop floor like elsewhere) and the little things, like being offered a drink, all adds up to the overall experience. Nicholas asked all the right questions to get to know me and my style while looking over some inspiration photos as well as offering his own ideas. He was genuinely concerned with producing a design that was ‘me’, and it was evident he’s experienced and passionate about his job. In fact I felt so comfortable in working with him, that I cancelled appointments with other jewellers I was still considering. After I’d gone away and had a think about the different options, he was happy to have a follow-up design meeting the week after where we changed the design pretty much all together. There was never any pressure to purchase, or sales tactics employed. It was even explained to me that they offer a period of 3 months after the rings were made where I could make further changes if I wasn’t 100% happy, this to me shows how much they truly care about getting it right for their clients. The pricing on the written quote was clear and transparent, broken down into sections showing me how much was for the Platinum, labour, CAD, valuation etc, which again just instils the confidence in them as an honest company. From paying the 50% deposit, it was 3 weeks until the CAD drawings were ready where we had another appointment at my request to look over them. I found viewing these so incredibly important to help me visualise how the finished set would be, and how the 3 rings would sit together in 3D. We made just one small tweak, otherwise it was exactly how we had discussed on the paper drawings. After a further 4 weeks the rings were ready for collection. They came presented in a lovely box with a bow, and just the whole experience of going upstairs and getting to open it was wonderful, Nicholas seemed just as happy with how they had turned out as me. Full valuations were provided for all 3 rings for insurance purposes. I’m a pretty hard person to truly please. As I’m such a perfectionist in my own job role I, unfortunately, find it rather easy to find fault in workmanship or customer service even if I’m not looking for it. I honestly have no complaints at all about the service received from every single member of the Nicholas Wylde team, they were all amazing and truly a credit to the company. The workmanship on the rings seems incredible, they feel very well made and the little details are exquisite. I love that they offer unlimited free cleaning on these rings for life, Nicholas even suggested I pop them in for a quick clean before special occasions. I’ve already recommended Nicholas to a colleague, and will absolutely not hesitate to visit him again in the future to rework some other sentimental jewellery I have. Thank you to Nicholas and his whole team for giving me such a wonderful and memorable experience, I look forward to being able to wear the full set in a few weeks’ time :’)