‘Restored faith in customer service’

It’s always lovely for us to receive heartfelt comments from happy customers, relating their own experiences of the ‘Wylde Effect’.

Such was the story we received from Laura after visiting our Clifton store, following a disappointing experience elsewhere.

Laura wrote:

“A sincere & heartfelt thank you to the staff at Nicholas Wylde for putting the magic back into our engagement, with a simply stunning black diamond ring.

After our original ring – purchased from a different retailer – cracked following only 72 hours of wear, we came to you with our spirits equally shattered. Not all diamonds, we learnt the hard way, were forever.

Thankfully, you and your team worked tirelessly, not just in sourcing a rare stone in an even rarer cut & designing a beautiful new piece of jewelry, but in restoring our faith in customer service! The treatment we have received by Shetal, Brano & Lynne in store has been second to none, and we would recommend Nicholas Wylde unreservedly.

We couldn’t be happier with the ring. It is more elegant, more refined & ultimately more special because of the people who brought it to life.”

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