“I recently purchased an emerald and diamond trilogy ring from your Bath shop (which I adore!) and requested a couple of alterations to other jewellery of my own.
Yesterday I received my bracelet from you after my request of attaching a safety chain; I am very happy with the quality and high standard of workmanship and pleased to have it back safely on my wrist.
My overall experience with yourselves has been very enjoyable and professional. Joanna is very welcoming and pleasant and a lovely person to do business with and a credit to your front of house team.
Thank you for looking after me and my needs so well, when I visit Bath next I shall be calling in again to add to my jewellery box.