Covid-19 Update


Re-opening soon

We’re very excited to announce that both our Bath and Bristol stores will be:

 

Reopening Monday 15th June

Please be patient until we find our feet.

We have put many things in place to ensure your and our staff’s safety as we continue to follow government Covid-19 guidelines. For the foreseeable future we will be adapting to your needs on an appointment only basis to maintain a comfortable flow of clients. Please email or call us to arrange an appointment. If you wish to turn up ad hoc, our door person will arrange the next available appointment for you.

We have many clients who wish to come in and see us to collect commissions and repairs that have been put on hold during lockdown, and we have clients whose weddings, birthdays, anniversaries are imminent who need a Wylde creation to mark those moments. You’ll be happy to learn our workshops and jewellery trade are back open and that we are again endeavouring to continue with our reliable creative services as before.

We have introduced a range of measures to protect our clients and staff by introducing wash stations, discreet-as-possible counter and desk screens, provided face masks and we have carried out a Covid-19 risk assessment for both shops which are available below.

Be assured that staff will be cleaning all surfaces and washing their hands in between clients. Jewellery handled will be steam cleaned before being put back on display. You will also be asked to wash your own hands on entry and exit, and staff will show you to a designated desk so as to limit movement in-store. Each appointment will be limited to two clients but we will be encouraging single clients where possible too. We will be happy to offer a coffee voucher to a waiting partner or friend in these cases during the month of June.

We have greatly missed all our lovely clients and are very much looking forward to bringing back our friendly service and creative talents to you once more. Our full online mail-order service has also resumed and Nicholas will be continuing his successful Zoom consultations.

We are aware many clients are still being cautious, as they should be. We hope this information conveying our preparedness eases your mind for using our services. If you are unsure of anything we are still here for you and will adapt to your preferences where possible.

Take care and be kind to each other.
We look forward to welcoming you back to Wylde Jewellers soon!

Nicholas

Temporary Closure

To all our lovely clients,

Along the guidelines from the government we have temporarily closed both stores until further notice.

We have endeavoured to contact all clients that have work in progress as our workshops and our industry has closed down. All work is now on hold, and we will complete the work as soon as possible when we can reopen.

May we assure you that we take great care and responsibility for all our clients’ precious items. No matter their value or size, all pieces are locked away within our high-security safes while the premises are not open, and this will continue to be the case.

We are still very happy to communicate through email, and any other means possible to suit our clients during this time. We can also use WhatsApp to continue to offer free advice, our design service, and to help you place orders. This is a service we already do for our clients who live abroad. Please do feel free to contact us while the stores remain closed, and we will do our utmost to help.

Our emails are: Bath@nicholaswylde.com Bristol@nicholaswylde.com

Our Whatsapp number for Bath is: 07789411014 Bristol: 07881041199

Our main telephone numbers are being forwarded. Bath: 01225 462826 Bristol: 01179 743582

We will keep you informed through our excellent newsletters, social media and website.

Please feel free to browse our website for inspiration, ready to flood us with orders when we reopen!

The team are being creative to implement new ideas over these difficult times, and we are already planning exciting things to come when we eventually fully re-open.

We would like to thank those of you who have already sent messages of support; it is hugely appreciated.

Please take care of yourselves and others.

Best wishes from Nicholas and the fabulous Nicholas Wylde team.

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