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OUR SERVICES

With knowledgeable and friendly staff & our workshop on premises in both stores, we are here to help with any jewellery enquires.

our motto is “if we can’t repair it, NOBODY can”. 

WORKSHOP 

Repairs

We have workshops at both our Bath and Bristol shops where we have talented goldsmiths who carry out all jewellery repairs and commissions work. They have many years of experience between them and have repaired a wide variety of jewellery and objet d’art. Although we specialise in the repair of items made from precious metals, we can often repair pieces of costume jewellery. A quotation can be given for the repair of any item brought into the shop and most items are repaired on the premises. Same day repairs are usually possible. Stones can be sourced and replaced where missing, rings can be sized up or down, chains can be soldered, clasps can be replaced and countless other repairs can be undertaken.

 

SAME DAY REPAIRS – AVAILABLE IN BOTH STORES

Same-day repairs can usually be undertaken, although there is an extra charge for the service. Examples of repairs which can usually be carried out on the same day are ring sizing, chain repairs, cleaning and polishing.  However please feel free to ask our staff about any potential same-day repair. Same-day repair can be brought in between 10:00 am & 4:00 pm. We would recommend pre-arranging an appointment to guarantee this service.

Our charges are as follows:

1 hour Service – £40
3 hour Service – £25


 

Lasering

New lasering technology has certainly helped the jewellery trade.  The latest equipment allows us to repair jewellery that previously was either very costly to repair or impossible to do.  We no longer need to remove stones.  With a laser welder we do not apply any heat to large areas and we can laser precious or non precious metals.  Do you have an item of jewellery which needs repairing?  Why not call in to get expert advice on this service?

Our motto has always been ‘If we can’t repair it, no-one can’ and this technology furthers this statement by enabling us to perform repair work on the most difficult jobs that other jewellers would struggle with.

The Neutec Studio Plus is a small but very powerful laser capable of welding precious and non-precious metals together without relying on conventional methods of torch heat, which can sometimes cause damage from over-heating or necessitate the removal of gems to perform the repair.

The laser can weld around gemstones and also do repairs on silver, which is the most difficult precious metal to weld due to its high reflectivity but this machine makes it easy.

The laser is designed for all jewellery making and repair work, including re-tipping, re-sizing, prong repairs, chain repairs plus many other tricky jobs.

Another example of the cutting-edge innovations we’re regularly introducing to ensure our jewellery and services are second to none.

Stringing

We recommend that you retire anything you wear on a regular basis every three years. This is due to the silk of the string becoming stretched and weak. We use one on the best stringing companies in the UK offering a fast and reliable service with a one year guarantee.

Please call to see how we can help you. We can advise and supply new clasps or even check and repair your own.

Engraving

We offer a comprehensive engraving service, using one of the country’s foremost hand engravers. He can engrave anything from simple initials on the inside of a wedding band to a complex deep seal engraving of a family crest on a signet ring. A wide variety of styles are available and prices start from as little as £35.

A no obligation quote can be given for any engraving requirement – simply bring the item into the shop and a member of staff will advise you.

Enamelling

 Enamelling is a wonderful way of bringing incredible colour to a piece of jewellery. It is sadly becoming a dying trade with only a few experts around.  Wylde Jewellers uses one of the best skilled craftsman in the country to carry out this work which helps to ensure we create commissions and repairs which have dramatic effect and stunning results.

Enamelling

Cleaning

Cleaning

We offer a quick and professional cleaning service for all types of jewellery and can advise on the care of gemstones and metals. Our polishing motor can buff pieces to an ‘as new’ shine and our Ultrasonic machine uses a combination of heat and vibration to remove dirt from settings, leaving stones sparkling. We offer a free cleaning service for life on any item purchased from ourselves, meaning that you can pop in any time you are passing or before a big occasion to make sure that your jewellery is looking its best.

We sell a range of cleaning products which can be used at home to maintain the sparkle of your jewellery and can advise on the best product for your needs.

 

ADDITIONAL SERVICES

 

 

 

 

Specialist Jewellery Insurance

Specialist Jewellery Insurance

If you do not have any insurance for your jewellery or find that your pieces are underinsured, but do not want to change your home contents policy, we can insure items for you.  If an item is under £5,000 this would be covered immediately by payment which will give you full cover for loss and damage within Europe and 30 days worldwide.  There is no excess to pay and if anything happened we have the authority to deal with the matter under your insurance as quickly as we can.

For items to be insured over £5,000, we would recommend a company called T H March & Co Ltd which can offer advice on the insurance which best suits you.  You can contact them on 01822 855555 (please quote our reference AW086T) or via their WEBSITE: https://www.thmarch.co.uk/personal/jewellery-watch-insurance/

 

Insurance Quotations
 

Insurance Quotations

We are able to provide a replacement quotation for an item of jewellery that is lost or stolen.  Our service enables you to discuss with an experienced member of staff the exact details of the missing jewellery and carefully noting particular attention to detail (any photo with the jewellery being worn will also help).  We can provide an accurate quotation for replacement of any item before an insurance company tries to offer you a lower settlement figure.

Quotations are free of charge, for any item purchased from us.  For items not purchased from us we charge £20 for a single item and each additional item at £15.  The fee is refundable if you decide to spend the whole claim value with us.

Insurance advice on claims
 

Insurance advice on claims

We can deal sympathetically with any claim for insurance and we have many years experience of jewellery replacement under insurance. Working from photographs or just a description, a member of our trained staff can sketch the missing jewellery for you and we will handmake a replacement as close to the original in design as possible. Alternatively, you can use the money you receive from your insurance to purchase or commission a piece of jewellery that you have may always wanted.

Insurance Valuations

Insurance Valuations

Valuations for Insurance and Probate

At  Wylde Jewellers we provide our customers with the best service available locally, to provide valuations for both insurance and probate.  We ensure precious jewellery is professionally assessed and documented.

Valuations for Insurance

Many people do not have their jewellery adequately insured, particularly if they have been given, or inherited an item.  Many insurance policies state a maximum single item limit for valuables such as jewellery and we find that people often own and wear items with a value well exceeding these limits.

We use a local independent valuation organisation who are NAG registered.  They have twenty years of specialised experience in the jewellery business.

All jewellery valued can be professionally cleaned and polished in our workshop.  Our valuations provide all the information (dimensions of stones, grades, weights, hallmarks etc.) required by a post loss assessor, they include a detailed photograph to illustrate and aid the provided description.

VALUATION CHARGES:

STANDARD 10 DAY VALUATION SERVICE

  • one  jewellery/silver item schedule costs £75 (Watch Valuation £120 per Item) 
  • additional jewellery/silver items costs £50 (per item)

If you require a valuation sooner than seven days, please contact us as we may be able to arrange a quicker service at a special rate.

It is advisable to have your jewellery re-valued every three years, as its value may fluctuate, and be higher than the figure it is insured for.  Any jewellery you have purchased from us will be re-valued at 25% discount on providing a copy of the last valuation.  All other valuations will be charged at our normal fee.

If you do not have any insurance or find that your jewellery is underinsured, but do not want to change your home contents policy, we can send you an application form and details where you can obtain a competitive quote.

REMEMBER – YOU WILL RECEIVE YOUR FIRST VALUATION FREE OF CHARGE FOR ANY ITEM WORTH OVER £2,500 PURCHASED AT WYLDE JEWELLERS BUT EXCLUDES SECOND HAND SALES.  THIS VALUATION CAN BE UPDATED EVERY THREE YEARS AT 25% DISCOUNT FROM THE NORMAL CHARGE.

Valuations for Probate

A probate valuation values items belonging to a deceased person for the estate of that person.  A probate valuation values items at their lowest resale value- i.e. what you could expect to be paid if you took the items into a jewellers and asked them to purchase the items from you or sold them at an auction.

PROBATE VALUATION CHARGES:

  • one item schedule costs £150
  • additional items costs £25 (per item)

To book an appointment please phone us on 01225 462826 or email info@nicholaswylde.com.

Come in-store for a no-obligation quote, simply bring the item into the shop and a member of our team will be happy to advise you on any jewellery requirement. 

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